However, if you get stuck using it, you can contact the provider’s customer service. The CyberGhost VPN client is mostly self-explanatory and easy to navigate and use. However, CyberGhost VPN insists that the change in ownership doesn’t affect their modus operandi and that they’ll continue to operate independently of their parent company. It even later rebranded as Kape in an attempt to distance itself from its past activities. More worryingly, however, Crossrider is somewhat notorious for its questionable use of shady software and ad-ware in the past. The fact that a VPN provider was sold to an ad tech company that makes money off gaining user data is enough to raise a few eyebrows.Īdditionally, it’s registered in the UK, which is subject to data retention laws. In 2017, CyberGhost was acquired by an Israeli ad tech company called Crossrider (now Kape Technologies). That said, the provider’s ownership history is a little bit troubling. Plus, the provider offers dedicated Romanian servers owned by the provider itself rather than being rented from third parties, which is always a plus for privacy. That means it’s out of reach of the Five (or Nine, or Fourteen) Eyes alliance, an agreement to collect and share intelligence between participating nations. While it has offices in Germany, CyberGhost is primarily based in Romania. Knowing where a VPN provider is headquartered is essential as the legal jurisdiction under which it operates can indicate how safe your data really is. This process can be a little hit and miss, with some servers failing to connect, but it never took more than a couple of tries to find a server that could connect without any issues. VPNs allow you to get around this issue by connecting to the streaming service via a server based in the country whose content library you wish to view – and while Netflix has stepped up its attempts to stop people doing so, during testing we were able to connect to various Netflix content libraries, as well as numerous other streaming apps, by connecting via servers around the world. This can be frustrating if you wish to stream content from your home country while abroad, or if your favourite shows are only available in another region. Streaming apps like Netflix offer region-specific content that is only available in certain areas, with geo-blocking software preventing you from accessing it from outside the region. The so-called ‘Netflix test’ is one of the most important things to consider when choosing a VPN.
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